Tag: uber deactivation

HOW NOT TO GET DEACTIVATED WITH UBER

Often I don’t believe it is considered or believed to be possible until it actually happens to a rideshare partner; that being deactivation. Most drivers believe they are in full control and indispensable like they won’t be cancelled out and replaced at the drop of a hat. Drivers must remember within this “partnership” there is a level of standard and expectancy on their part. At the end of the day Uber must protect their brand even if the cost is removing you off the platform. This gig is a game of a dime a dozen. It’s nothing personal it’s business. Being that it is business you must do everything on your part to maintain your side of the business agreement and then some. Remember, yes you are you own boss essentially, but contractually you must perform at a certain height of standards. The riders are deserving of a high criteria of service and you are obligated to providing that if within the guidelines of rideshare.

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In layman terms how not to get deactivated is simple. This blog post is not to go back and forth about how Uber treats its partners this blog is moreso how you treat the customer which is a great portion of the criteria when driving for Uber. Here are the simple fundamentals that for the most part limit the probability of you being deactivated.

  • Tidy & Clean vehicles. You don’t have to have the newest model nor a high-end vehicle, but you’ll be amazed at how a well polished look and clean seats and shiny dashboard affects how a rider rate you.
  • Look the part! Please look somewhat professional/casual. People invest in those that invest in themselves. A well polished person is highly impressionable, it can make you standout from others hence getting higher ratings and big tips!
  • Effective Communication. I’ve had drivers that mumble or better yet from the moment I got in their vehicle not say one damn word! This is highly offensive being I am giving you my earn money.
  • Don’t cherry pick! Uber is cracking down hard on the abusers, knocking those off from airport pickups to ultimately kicking you off the platform indefinitely. Cherry picking cause distrust with riders that most likely will hop over to another platform. To Uber losing the riders confidence in using the app is a great financial lost they cannot afford to have.
  • Play by the rules! Look you don’t have to like the platform nor the requirements but you DO have the option of not partnering. The top rules are: maintain a high acceptance rate, try to minimize cancellations as much as possible, keep a high rating score of 4.9+, and over deliver in small ways.
  • If you know your vehicle needs maintenancing DO NOT PUT IT OFF! Get your vehicle fixed ASAP; in the long run it will catch up to you and cause you to get deactivated then you’ll really be in a bind.

Now I know this blog sounds like some kiss up ass writing on the part of Uber, but I assure you it is not! I am on the side the of driver, I am about playing chess not checkers and there’s nothing like checkmate when doing business with a company such as Uber. Ultimately you are in control and believe it or not you have more control over the narrative and the trajectory of your rideshare business. What’s key is knowing how to take those controllers and make it work on your behalf. I don’t mind playing Uber’s game as long as I get what I WANT out of the deal and their criterias don’t infringe on my time, money, and purpose! Like I always say…. “finesse that shit” if drivers got smarter and stepped their game up the platform can be highly profitable and rewarding. Don’t fear deactivation if you are doing what you’re supposed to do, your stats will speak for themselves. Yes we get screwed on some riders and we wish we hadn’t taken it, but for every one, two, or three rides like that there so many great ones.

UBER CANCELLATION FEES & HOW RIDERS CAN AVOID THEM

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Well hey hey hey, have you ever been hit with the cancellation bug? I am a rideshare driver and occasional rider and yes I’ve been the victim of the cancellation bug. As a driver I knew I was at fault for not communicating my location as the rider when it happen to me. I was at a large bank preoccupied on my phone. The bank sat at the corner of a major road and had 2 sides for parking and pickup. The driver never reached out to me nor was it his responsibility to do so. Reaching out to riders is a courtesy not a mandate (LYFT we must call on regular rides but not shared rides). I think it’s our due diligence to do, but that’s the luxury of gig jobs like ridesharing, we can do as we like at our discretion. I was at fault and took the loss, but in this blog I am going to advise you on how to not be the victim of the cancellation bug. For more in depth reasons and ways to avoid cancellation click on the above link for my vlog which is deeply detailed. Click above link!

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I believe for the most part drivers don’t want to cancel out rides, there has been a few times I almost cancelled due to wait time and the payout was vastly in my favor. Sometimes the rider seen the inconvenience and greatly tip me, other times it was a long distance trip or had a higher surge than normal. I try to be understanding and put myself in the place of the rider. If I make a courtesy call or text usually I can discern the matter and I am willing to wait. It is those riders that care not to communicate back or totally disregard our time that annoys us rideshare drivers. What we’re asking for is basically communication, respect of time, and understanding of how most rideshare platforms works. We are not the traditional taxi by no means at all, we do not get paid on time! I want you to maximize your rideshare experience, enjoy it, and keeps more dollars in your pockets, so here we go!

THINGS YOU DO THAT CAUSES CANCELLATION FEES:

  1. STOP PINNING your location while still in your office building or apartment. Don’t do this it throws off the GPS showing to possibly be on another street or area oppose to where you are walking to. This causes wasted time and drivers will give up.
  2. DO NOT request an UBER while in an elevator. The elevators tend to take a long time in large office buildings and apartment building. Usually the driver is now forced to waste gas and circle the block and it’s just not worth it. Get to the lobby then send request for rideshare of your choice.
  3. DON’T BELIEVE the arrival time. I have literally shown up 10 minutes earlier than what was projected to the rider, remember it’s just an estimated time. Be ready, be prepared.
  4. STAND distinctly in pickup area! Stand out from the crowd, we cannot drive asking everyone we pass for their name.
  5. (MY FAVORITE) Use the TEXTING feature!!! Communication is everything, text your clothing, where you’re standing, how many people standing w/you, etc. especially in busy areas.
  6. Coordinate w/those you’ve requested an UBER or LYFT for. How can we know who to get if you don’t tell us it’s someone besides you. If you’re a male requesting us to pickup your wife, yet we do to the name see BOB well we’re looking for a male not female.
  7. WALK at least a .25 of a mile outside of major events! If can’t get to you or get to the location and you’re not there I assure you we are cancelling and taking that fee for our lost time. Plus the surge will be lower. *wink wink*
  8. DO NOT REQUEST AN UBER WHILE AT BAGGAGE CLAIM!!!! I refuse to explain as to why, but basically it’s not worth the wait. Walk to the assign rideshare pickup lot then send request.
  9. KNOW ASSIGNED PICKUP LOTS AT MAJOR EVENTS. We are fined high fees in some of these areas if we pickup outside of the assigned lots.
  10. DO NOT CALL OR APPROACH MY VEHICLE W/ATTITUDE!!! Please be respectful!
  11. WRAP UP YA SOCIAL SESSIONS. We are not waiting for you to finish your conversation nor cigarette. This is rude, BE READY!!! When you clearly show disregard for our time that is one of the ultimate forms of disrespect. We don’t care about the .09 cents a minute we get for waiting.

Ultimately we’re out here to make money, drivers don’t make that much on average, they are using their own resources as independent contractors with the rideshare platforms. I love granting great service and giving an awesome rideshare experience, but this is a business, our business and we must be profitable. Wasted time is the death of us. We make most of our money off mileage, but in being able to have quick turn around on those miles; long wait times adds up and just isn’t worth the wait. I hope this piece grants you some understanding and we can continue to bridge the gap between riders and drivers so for the both of us that continuity makes for a better rideshare experience. Take care and be sure to subscribe to my blog and youtube channel!