Often I don’t believe it is considered or believed to be possible until it actually happens to a rideshare partner; that being deactivation. Most drivers believe they are in full control and indispensable like they won’t be cancelled out and replaced at the drop of a hat. Drivers must remember within this “partnership” there is a level of standard and expectancy on their part. At the end of the day Uber must protect their brand even if the cost is removing you off the platform. This gig is a game of a dime a dozen. It’s nothing personal it’s business. Being that it is business you must do everything on your part to maintain your side of the business agreement and then some. Remember, yes you are you own boss essentially, but contractually you must perform at a certain height of standards. The riders are deserving of a high criteria of service and you are obligated to providing that if within the guidelines of rideshare.
In layman terms how not to get deactivated is simple. This blog post is not to go back and forth about how Uber treats its partners this blog is moreso how you treat the customer which is a great portion of the criteria when driving for Uber. Here are the simple fundamentals that for the most part limit the probability of you being deactivated.
- Tidy & Clean vehicles. You don’t have to have the newest model nor a high-end vehicle, but you’ll be amazed at how a well polished look and clean seats and shiny dashboard affects how a rider rate you.
- Look the part! Please look somewhat professional/casual. People invest in those that invest in themselves. A well polished person is highly impressionable, it can make you standout from others hence getting higher ratings and big tips!
- Effective Communication. I’ve had drivers that mumble or better yet from the moment I got in their vehicle not say one damn word! This is highly offensive being I am giving you my earn money.
- Don’t cherry pick! Uber is cracking down hard on the abusers, knocking those off from airport pickups to ultimately kicking you off the platform indefinitely. Cherry picking cause distrust with riders that most likely will hop over to another platform. To Uber losing the riders confidence in using the app is a great financial lost they cannot afford to have.
- Play by the rules! Look you don’t have to like the platform nor the requirements but you DO have the option of not partnering. The top rules are: maintain a high acceptance rate, try to minimize cancellations as much as possible, keep a high rating score of 4.9+, and over deliver in small ways.
- If you know your vehicle needs maintenancing DO NOT PUT IT OFF! Get your vehicle fixed ASAP; in the long run it will catch up to you and cause you to get deactivated then you’ll really be in a bind.
Now I know this blog sounds like some kiss up ass writing on the part of Uber, but I assure you it is not! I am on the side the of driver, I am about playing chess not checkers and there’s nothing like checkmate when doing business with a company such as Uber. Ultimately you are in control and believe it or not you have more control over the narrative and the trajectory of your rideshare business. What’s key is knowing how to take those controllers and make it work on your behalf. I don’t mind playing Uber’s game as long as I get what I WANT out of the deal and their criterias don’t infringe on my time, money, and purpose! Like I always say…. “finesse that shit” if drivers got smarter and stepped their game up the platform can be highly profitable and rewarding. Don’t fear deactivation if you are doing what you’re supposed to do, your stats will speak for themselves. Yes we get screwed on some riders and we wish we hadn’t taken it, but for every one, two, or three rides like that there so many great ones.
